Privacy and Data Protection Policy
Effective Date: May 12, 2026
This Privacy Policy governs the manner in which MONDE NISSIN (UK) LIMITED ("Company", "we", "us", or "our") collects, uses, maintains, and discloses information collected from users (each, a "User") of the website. This policy applies to the Site and all products and services offered by the Company in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Data Controller Information
MONDE NISSIN (UK) LIMITED
Address: Quorn Foods, Station Road, Stokesley, Middlesbrough, TS9 7AB, England
Email: info@steamandsaffron.sbs
2. Personal Identification Information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features, or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, and credit card information. We will collect personal identification information from Users only if they voluntarily submit such information to us.
3. Purpose of Processing and Legal Basis
We collect and use Users personal information for the following purposes:
- To improve customer service: Information you provide helps us respond to your customer service requests and support needs more efficiently.
- To personalize user experience: We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
- To process payments: We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- To run a promotion, contest, survey or other Site feature.
- To send periodic emails.
The legal basis for processing this data includes the fulfillment of a contract (Article 6(1)(b) GDPR), compliance with legal obligations (Article 6(1)(c) GDPR), and the pursuit of our legitimate interests in providing and improving our services (Article 6(1)(f) GDPR).
4. Data Retention and Security
We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Site. Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. We will retain personal data only as long as necessary for the purposes set out in this policy, typically 7 years for financial records or as required by UK law.
5. User Rights Under UK GDPR
Users have the following rights:
- Right to access: You have the right to request copies of your personal data.
- Right to rectification: You have the right to request that we correct any information you believe is inaccurate.
- Right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- Right to restrict processing: You have the right to request that we restrict the processing of your personal data.
- Right to data portability: You have the right to request that we transfer the data that we have collected to another organization.
